Accidental Subscription Renewal

Beginners
1

Hello,

I am writing this post because I haven’t received a response to my email regarding a billing issue.

On March 15, 2026, my account (MINFFF) was charged $30.00 due to an accidental subscription renewal. I intended to cancel it beforehand but unfortunately missed the timing.

I immediately sent an email to the support team to request a refund, as I have not used any paid features or GPU resources since the renewal. However, I have not received any reply or confirmation yet.

I understand the team might be busy, but I would really appreciate it if someone could look into my case and help me with this accidental charge.

1 Like
2

I wonder which $30 subscription that is… The Pro plan is $9, after all…:thinking:

Could it be that I’m being charged by someone other than HF? @meganariley
payment support: billing@huggingface.co
general support: website@huggingface.co